Terms and Conditions

1. Payment Terms

A non-refundable deposit of 25% of the total villa rental cost is required to confirm your booking. The remaining balance must be paid no later than 10 weeks prior to your check-in date.

A refundable damage deposit of £250 is payable with the final balance. This deposit is held to cover the cost of any damage or breakages and will be refunded within one week of your departure, less any deductions for damage.

For bookings made within 10 weeks of the arrival date, full payment is required at the time of booking.

2. Check-in and Check-out

Check-in is available from 3:00pm on the day of arrival, and check-out must be completed by 10:00am on the day of departure, unless otherwise agreed in advance at the time of booking.

Guests will be provided with a key safe access code prior to arrival. On departure, all keys must be returned to the key safe.

3. Cancellation by the Client

All cancellations must be made in writing by the lead guest named on the booking invoice. The effective date of cancellation will be the date the Owner receives written notification. The following cancellation charges apply:

• Within 2 weeks of the departure date: 100% of the total holiday cost

• Within 5 weeks of the departure date: 50% of the total holiday cost

• Outside the periods stated above: 25% of the total holiday cost (non-refundable deposit)

4. Cancellation by the Owner

In the unlikely event that the villa becomes unavailable and suitable alternative accommodation cannot be offered, the Owner will refund all monies paid, including the deposit. No further liability shall be accepted.

5. Guest Responsibilities

Only guests named on the booking form may occupy the property unless prior agreement has been obtained. If the maximum occupancy is exceeded without permission, the Owner reserves the right to refuse or terminate the booking.

Guests are responsible for maintaining the property in the same condition as at the start of the stay. The villa must be left clean and tidy upon departure. Any loss or damage to the property, furnishings, or equipment may be deducted from the damage deposit.

6. Complaints

Should any issues arise during your stay, the Client must contact the Owner or local representative as soon as possible to allow the matter to be addressed. If the issue remains unresolved, a written complaint must be submitted to the Owner within 7 days of returning home. The Owner will make every reasonable effort to resolve any valid complaints.

7. Liability and Damage

The Owner accepts no responsibility for injury, illness, or death of any guest, or for loss or damage to personal belongings during the stay. The Owner shall not be liable for any loss, delay, or failure arising from circumstances beyond their reasonable control.

The Owner is not responsible for the failure or breakdown of mechanical equipment, including pumps, boilers, or swimming pool systems, nor for interruptions to public utilities such as water, gas, or electricity.

The Owner also accepts no responsibility for noise or disturbance originating outside the property boundaries or beyond their control.